“BoxTop has a wider vision on how our organisation operates. They work with us to deliver exactly what our customers need and consequently we have a smooth running process with expert support when we need it.”
- Michael Jones
- Director
- Dynamic International Freight Services Ltd
Focussed on delivery…
The background
Dynamic International Freight Services Ltd is a privately-owned UK-based freight forwarder, offering international services and specialising in the film/television production market. It has a strong loyal customer base, demanding a very high level of on-time delivery.
The challenge
Dynamic had some freight forwarding software but decided it needed a more sophisticated system – partly to make sure that it was able to offer the same level of service as the global integrators. And also to ensure its own management of the freight and its reporting systems were as effective as possible.
The solution
Dynamic selected BoxTop after comparing the systems offered by four rival software companies.
Michael Jones, Director, Dynamic International, says: “BoxTop has a good reputation – it must be the top of the tree in terms of independent software suppliers. We looked at the system and liked both it and the people.” But it was not until the system was installed and in use that the team at Dynamic realised how much easier it made their jobs.
“It looked like a good idea and it transpired that it was,” says Michael Jones. “Once you get it, you realise how good it is. Every piece of information is captured and you can drill down into the system and cherry pick any bits of information that you need.”
Dynamic is particularly impressed by BoxTop’s response to its requests. “We call up Christopher (Hewlett, BoxTop co-owner) and stuff happens. BoxTop are always willing to look at any sensible – or even not so sensible – ideas we have and see if they work.”
Although BoxTop supports a worldwide customer base, it remains focussed on the individual needs of its customers. An example of this is a bespoke project undertaken to send electronic invoices streamlining the accounting process and allowing Dynamic to continue to satisfy the changing demands of a prestigious account.
The result
Dynamic International can now compete more effectively with the big integrators as it can gather and use a much greater range of information about any shipment.
Michael Jones says: “BoxTop, in terms of technology, brings us up to the level of the express companies. In fact, it is better. The express companies are stuck with what they specified years ago. We have a lot more flexibility as BoxTop works with us to give us exactly what we need to meet customer needs and make the whole process run more smoothly.”
Testimonials
“BoxTop gives me a handle on every operational aspect of the business.” says Michael Jones, Director, Dynamic International Freight Services Ltd.