Support

TrainingHardwareSoftwareDownloads

Support is probably the most important, but often overlooked aspect, when choosing any new software system. But it’s absolutely vital when considering a freight forwarding software solution largely because of the high-pressure requirement of 100% reliability – you just can’t afford any unplanned downtime!


Training

Any software, no matter how smart it is, is only really as good as its operators and the effectiveness of any training received.

We make sure you and your team are given full training within all appropriate areas of the product, and wherever practical we will endeavour to change the way the product works to better suit the way your staff like to work. It is a very flexible freight management system but we know how difficult it is for people to accept change!

The main challenges for BoxTop and for any freight management system are wide but we have centred on these as essential…

  • Always design solutions with the end-user in mind
  • Keep it simple, don’t over complicate functions
  • Provide help and assistance, free of charge and make it available on demand
  • Help users feel comfortable with any changes they encounter
  • Listen for feedback, constructive suggestions are always welcome
  • Try not to use inappropriate jargon

 

We hope to demonstrate how handling information effectively will help users become more productive, competitive, raise levels of service, be more efficient and be able to work smarter and faster.


Hardware Requirements

The following diagrams and lists show our recommendations for appropriate hardware and network topology to enable you to run BoxTop satisfactorily. Of course, one thing we can be sure of is change, so as new technology is developed and released we’ll keep updating this list with our recommendations.

BoxTop Recomended Network Layout - Single Branch[4]BoxTop Recomended Network Layout - Multi Branch[4]

Multiple Users – Server

  • Server Operating System: Windows Server 2003 R2 SP2 (32Bit), Windows Server 2008 Standard or R2 (32Bit or 64Bit), Windows Server 2012 (64Bit)
  • Processor: Quad Core Intel Xeon
  • Memory: 4GB RAM (32Bit) – 16GB RAM (64Bit)
  • Disk Space: At least 4GB for BoxTop Server Software and an additional 2GB if you are considering a small number of remote users
  • Screen Resolution: Minimum 1024 x 768 16-bit Colour or Higher
  • At Least 2GB Free Hard Disk Space

 

Multiple Users – Workstation – Recommended

  • Workstation Operating System: Windows XP Professional SP3, Windows Vista Business or higher, Windows 7 Professional or higher, Windows 8 Professional or higher
  • Processor: Intel Core i3
  • Memory: 4GB RAM
  • Disk Space: 400MB
  • Screen Resolution: 1920 x 1080  32-bit Colour
  • At Least 2GB Free Hard Disk Space

 

Multiple Users – Workstation – Minimum

  • Workstation Operating System: Windows XP Professional SP3, Windows Vista Business or higher, Windows 7 Professional or higher, Windows 8 Professional or higher
  • Processor: Intel Pentium D CPU
  • Memory: 2GB RAM Windows XP / 3GB RAM Windows Vista or higher
  • Disk Space: 400MB
  • Screen Resolution: 1024 x 768 16-bit Colour or Higher
  • At Least 2GB Free Hard Disk Space

 

Single User

  • Workstation Operating System: Windows XP Professional SP3, Windows Vista Business or Higher, Windows 7 Professional or higher, Windows 8 Professional or Higher
  • Processor: Inter Core i3 (Intel Pentium D CPU Minimum)
  • Memory: 4GB RAM
  • Disk Space: 4GB
  • Screen Resolution: 1920 x 1080  32-bit Colour (1024 x 768 16-bit Colour Minimum)
  • At Least 2GB Free Hard Disk Space

Software Platforms

BoxTop and Microsoft SQL Server delivers our shared data-platform vision by helping your organisation manage your data, any place, any time. Together, we provide the highest levels of security, reliability, and scalability for your mission-critical freight business.

To take advantage of new opportunities in today’s fast-moving business world, you need the ability to create and deploy a data-driven freight management solution quickly. Access data from across your enterprise and provide control over your data no matter where it’s stored – from the largest servers within a data centre or your own servers – to desktops and even mobile devices.

BoxTop and Microsoft SQL Server provide a comprehensive freight management solution that delivers intelligence where your users want it.

Microsoft SQL Server versions 2005, 2008 & 2012 are all supported.

The BoxTop client software is supported on the following workstation operating systems:

  • Windows XP SP3 (32bit)
  • Windows Vista SP1 (32bit or 64bit)
  • Windows 7 (32bit or 64bit)
  • Windows 8 (32bit or 64bit)
  • Windows 10 (32bit or 64bit)
  • Multi-user systems will require a Professional (or equivalent) version.

 

The BoxTop server software is supported on the following server operating systems:

  • Windows Server 2003 SP2 (32bit)
  • Windows Server 2003 R2 (32bit)
  • Windows Server 2008 SP2 (32bit or 64bit)
  • Windows Server 2008 R2 SP1 (64bit)
  • Windows Server 2012 (64bit)

Downloads

Please click the link below to download the latest AMI Rates.
(Effective November 2017)
Download AMI Rates